Commbank Maintenance | Is Commonwealth Bank Down Today

Commonwealth Bank (CommBank) conducts planned maintenance periodically, which may cause temporary unavailability or limited access to some services like online banking, transfers, and payments. 

1. Current Status Overview

• NetBank & App: ✅ Online

• EFTPOS/Merchant Terminals: ✅ Online

• ATMs: ✅ Online

2. Upcoming Scheduled Maintenance

You might be seeing a warning about future maintenance. CommBank has scheduled work for this coming weekend:

• Date: Sunday, December 7, 2025

• Time: 2:00 am – 7:30 am AEDT

• Impact: Services like International Money Transfers, BPAY, and some card settings will be temporarily unavailable during this window.

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3. Troubleshooting: If You Cannot Log In

Since the servers are up, try these steps to fix the connection on your end:

• Update the App: CommBank often blocks logins from outdated versions of the app for security. Go to the App Store/Google Play and ensure you are on the latest version.

• Toggle Connection: Switch your phone to Airplane Mode for 10 seconds and then off again. This forces your phone to grab a fresh signal tower or ISP route.

• Try NetBank via Browser: If the app is failing, try logging in via a web browser (e.g., Chrome or Safari) at www.commbank.com.au. If this works, the issue is strictly with the app installation.

• VPN Issues: If you use a VPN, turn it off. Banks often block commercial VPN IP addresses for fraud prevention.

Also Read : BPAY | To use BPAY with Commonwealth Bank

Get 24/7 support

📞 The Direct Line (International)

• Number: +61 2 9999 3283

• Hours: Open 24/7 for overseas callers.

• Cost Saving Tip: CommBank accepts Reverse Charge calls on this number. To avoid high international call rates from India, you can call your local international operator (from a landline) and ask to place a reverse charge call to this number.

🗣️ How to skip the robot (IVR Shortcuts)

When you call, the automated system (Ceba) will ask you what you are calling about. To get to a human for login help faster:

1. When asked for the reason, clearly say: “NetBank Login” or “Digital Banking Support.”

2. If it asks for your client number and you don’t have it handy (or if that’s the part that is failing), do not enter it repeatedly. Wait for the prompt to say “I don’t have it” or simply stay silent—this usually forces the system to transfer you to a human for manual verification.

📱 Alternative: In-App Call (If you can open the app)

If you can open the CommBank app but just can’t log in (e.g., you are locked out of NetBank but the app loads):

1. Tap Help (top right corner) on the login screen.

2. Tap Message Us or Contact Us.

3. This connects you to support as an “authenticated” user if your device is recognized, which is often faster than calling.