Commbank App Not Working Fix | Commonwealth Bank Down

🔎 1. Check whether it’s a bank-wide outage

Before doing fixes on your device, confirm if the problem is on their end:

Visit CommBank’s service status / incident page — they post updates when services are disrupted.
Check Downdetector or similar outage trackers for user reports.
Look at social media (Twitter/X, Facebook) for reports of “CommBank down.”
News recently reported a major outage affecting CommBank’s online services around Oct 2, 2025.

If there is an outage, you’ll need to wait for the bank to restore services. You can still use physical debit / credit cards, ATMs, etc.

If there’s no reported outage (or even if there is, once it’s restored), try these:

Step	What to Do
1	Update the app — go to App Store / Google Play and see if there’s an update for CommBank
2	Force close & reopen — fully close the app and open it again
3	Restart device — sometimes a fresh start helps
4	Check internet connection — switch between Wi-Fi / mobile data; see if other apps work
5	Clear cache (Android) — if on Android, go to app settings → storage → clear cache (don’t clear data unless necessary)
6	Reinstall the app — uninstall and then reinstall from official store
7	Login via browser / NetBank — try using web version to check your balance or confirm if login works
8	Disable VPN / proxy — if you’re using a VPN or proxy, turn it off and try again
9	Check for device date/time settings — ensure your phone’s clock is correct (incorrect date/time can break secure communication)
10	Check for OS updates — if your phone has pending iOS / Android updates, install them

If after all the above steps it still doesn’t work:

Use the “Help / Contact us” section in the CommBank app (if accessible)
Call 13 2221 (from within Australia)
If you’re overseas, there is an international contact line (you can find it via CommBank’s website)
Social media support channels may also help (e.g. Twitter / Facebook)