As of April 22, 2025, the Commonwealth Bank of Australia (CommBank) has reported intermittent issues affecting access to both NetBank and the CommBank app.
These disruptions began around 4:20 PM AEST. Other services, including ATMs, online payments, and tap-and-pay, are functioning normally.
✅ What You Can Do
While the issue is being resolved, you can try the following steps:
Update the App: Ensure you’re using the latest version of the CommBank app by checking for updates in the App Store or Google Play.
Restart the App: Close and reopen the app to see if the issue persists.
Check Internet Connection: Verify that your device has a stable internet connection.
Use Alternative Services: If urgent, consider using ATMs or online payment methods, which are currently operational.
💬 Need Assistance?
For immediate support, you can message CommBank directly through the app:
Open the CommBank app.
Tap on the Help icon in the top-right corner.
Select Message us to chat with their virtual assistant, Ceba, or connect with a specialist.
If you’re unable to access the app, you can call CommBank at 13 2221 for assistance.
For the latest updates on this issue, please visit the CommBank Service Updates page
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