Clipper Card Login : Clipper Card Check Balance
Log in to your Clipper account at clippercard.com/ClipperWeb/login, select Report Lost or Stolen from the More Options menu, or · Call 877.878.8883 (TDD/TTY 711 or 800.735.2929).
You can manage your account using the Clipper app and in your mobile wallet. You can add value, see what’s on your card, and see recent transactions.
Registering your card protects your card balance and allows you to set up an online account. If you ever lose your card, we’ll replace it and restore your value for a $3 fee. It’s also required if you want to set up automatic reloading. Registration is easy, and it’s free.
You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories.
How do I set up and use a Clipper card on my phone?
To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus “+” icon. Select Clipper card and follow the instructions to add a card and load value.
To add a card to your Android phone, open Google Pay and click the + sign. Select “Transit card” and “Add Clipper card”. Select “Add money” and follow the steps to continue purchasing a card and adding value to it.
To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer.
On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). There’s no need to open an app. Once you hear a single beep — that means you’ve paid your fare and are good to go! If you hear two beeps, your value is low. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card.
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You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Keep your phone handy in case an inspector asks to see your fare. Learn more about using Clipper on your phone. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit.
How can I check Clipper card balance?
Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. You can also log in to your regular Clipper account to see your balance and download a transaction history.
How do I use my plastic Clipper card?
To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. On the cable car, the conductor carries a handheld card reader. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip.
When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date.
What is required to show I am eligible for a youth or senior card?
Clipper accepts the following for proof of birth date:
- Birth certificate or passport
- State-issued driver’s license or identification card
- Matricula consular/consular identification card
- SF City ID Card
- Student identification card with date of birth
- Military or military dependent card with date of birth
- Medical benefit card with date of birth
