Chase Fraud Department Number | How to Report Fraud – Chase

To contact Chase’s Fraud Department, you can call their general customer service number: 1-800-935-9935 (for U.S. customers). This will direct you to a representative who can assist you with fraud-related concerns.

Make sure to have your account details ready for verification.

How to Report Fraud – Chase

Here are a few more numbers you can use to reach Chase for various fraud-related issues:

1. Chase Fraud Department (U.S.)

   • 1-800-432-3117 (If calling about a specific fraud issue with your account)

2. Chase Credit Card Fraud (U.S.)

   • 1-800-270-7760 (For Chase credit card fraud issues)

3. International Fraud Support

   • 1-713-262-1679 (If you’re outside the U.S.)

4. Chase Customer Service (General)

   • 1-800-935-9935 (For account or fraud-related questions)

Make sure to report any suspicious transactions as soon as possible for the best resolution.

How to Report Fraud – Chase

If you suspect fraudulent activity on your Chase account, it’s crucial to act immediately to minimize any potential losses. Chase provides specific phone numbers and online resources for reporting fraud, depending on the type of account you have.

1. By Phone (Recommended for Immediate Action)

This is the fastest way to report fraud. It is a good practice to use the number on the back of your card, as this is the most direct way to contact them.

• For Credit Card Fraud: 1-800-955-9060
• For Debit Card Fraud: 1-800-978-8664
• For Checking and Savings Account Fraud: 1-800-935-9935
• For Business Banking Fraud: 1-800-242-7338

If you are calling from outside the U.S., you can find a list of international toll-free numbers on Chase’s website.

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2. Online and Through the Chase Mobile App

You can also report unauthorized transactions directly through your online banking account or the mobile app.

• For Mobile App Users:
  • Sign in to your account.
  • Find the transaction you believe is fraudulent.
  • Tap on the transaction and follow the prompts to “Dispute this charge” or “Report fraud.”
• For Online Banking Users:
  • Sign in to your account on a web browser.
  • Go to your account history and select the suspicious transaction.
  • Follow the instructions to submit a dispute.

This method is helpful for non-urgent matters, but for transactions that are still pending or if your account has been compromised, calling is the most effective way to get help quickly.

What to Do Immediately

1. Call Chase:

   • As soon as you discover the fraudulent activity, call the appropriate number above. A representative can immediately lock or freeze your card to prevent further unauthorized transactions.

2. Review Your Account:

   • Go through your account history to identify all fraudulent charges. Be prepared to provide the dates, amounts, and merchant names for each transaction to the Chase representative.

3. Change Your Passwords:

   • Change your Chase account password and PIN. If you have used the same password on other websites, change those as well.

4. Check Your Credit Report:

   • Monitor your credit reports from the three major bureaus (Experian, Equifax, and TransUnion) for any new accounts opened in your name. You can do this for free annually at AnnualCreditReport.com.

5. File a Police Report:

   • Depending on the severity of the fraud, filing a police report is often a good idea. Chase may require a police report to assist with your case.