Canva Elements Not Working | Troubleshoot Locked Elements

If you’re having trouble with the Canva Elements (such as not showing up, not moving, or behaving oddly), here are some common causes plus steps you can try to fix the issue:

🔍 Common issues with Elements

• The Elements tab may disappear entirely. Some users report it’s missing from the sidebar.

• Elements may not respond / can’t move, resize or drag.

• Search for elements may return no results or incomplete results

• Elements might be shown but not functioning due to browser/device or account restrictions.

• It may be part of a broader outage or bug on Canva’s end.

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🛠 Troubleshooting steps

Here’s what you can try to resolve the issue:

1. Refresh / reload the page or app

   • Sometimes a simple refresh clears temporary glitches.

2. Clear browser cache & cookies (if using Canva on the web)

   • In Chrome/Edge: Settings → Privacy → Clear browsing data (cached images/files + cookies)

   • Then try Canva again.

3. Try a different browser or device

   • Sometimes browser extensions or device-specific issues interfere. Using incognito mode helps check whether extensions are the problem.

4. Check browser/device compatibility and update the app

   • Make sure your browser and operating system are up to date. If using the Canva app, update it.

5. Check your account/plan and subscription restrictions

   • If you’re on the free plan, some elements may be unavailable or hidden.

   • Also check if you have any “locked” or restricted element settings in team/shared accounts.

6. Look for elements being locked or grouped

   • If elements are locked in the design (either manually or via some template), you may not be able to move them.

   • Check the layers or whether the element is part of a “Group” that restricts movement.

7. Check for ongoing outage or issue on Canva’s side

   • Visit a status-monitoring site or Canva’s own help/status page.

   • If many users are reporting similar problems, it might be a platform issue.

8. Contact Canva Support

   • If none of the above fixes it, reach out to Canva’s support with details (browser, OS, what you tried, screenshot).

If elements are not appearing until clicked or seem missing, also check if team or brand lock settings restrict access. Logging out of restrictive teams and back into your own account may restore full access.

These troubleshooting steps usually resolve Canva element issues so you can edit and use elements normally again.