Call of Duty | Voice And Text Chat Disabled Due To Platform Restrictions

This error is almost always a bug or a privacy setting conflict, not a ban. It is currently a widespread issue following recent updates (Black Ops 6 / Warzone Season 1).

Here is the step-by-step guide to fixing it based on your platform.

1. The “Universal” Fix (Try This First)

The game’s settings often get “stuck.” You need to force them to reset.

1. Open Settings inside Call of Duty.

2. Go to Account & Network.

3. Turn Crossplay Communication to OFF.

4. Restart the game completely.

5. Go back and turn Crossplay Communication to ON.

2. If You Are on Xbox (Most Common)

Xbox privacy settings often override the game’s settings.

1. Press the Xbox button and go to Settings > General > Online Safety & Family.

2. Select Privacy & online safety > Xbox privacy > View details & customize.

3. Choose Communication & multiplayer.

4. Look for “You can communicate outside of Xbox with voice & text”.

   • Set this to Block, wait a moment, and then set it back to Allow.

5. Look for “You can join cross-network play”.

   • Ensure this is set to Allow.

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3. If You Are on PlayStation (PS5/PS4)

This error on PlayStation often happens because the console’s license database is out of sync.

1. Restore Licenses:

   • Go to Settings > Users and Accounts > Other.

   • Select Restore Licenses and confirm.

2. Reset Audio Settings:

   • Open Call of Duty Settings.

   • Go to Audio.

   • Scroll to the bottom and select “Reset Tab to Default”.

3. Note:

   1. Some users report this error appears if their PlayStation Plus subscription has lapsed, even for free games like Warzone. Check your subscription status.

4. The “Child Account” Glitch

Sometimes an update resets your account age or flags it as a “Child” account, restricting chat.

• Fix: Log in to the Battle.net Parental Controls page (even if you are on console).

• Check if “Voice Chat” or “Streaming” has been disabled. Toggle them Enable.

Next Step:

If none of these work, check your Activision Account Status. Go to the Activision Support website and look for “Appeal a Ban.” If you have a temporary suspension (e.g., for “offensive chat”), it will show up there with a countdown timer.