Recent reports from today, January 4, 2026, indicate that a new update to the British Airways app is causing login failures and crashes for many users.
This appears to be a widespread bug with the latest version rather than a full server outage.
Here are the best ways to get around this right now:
1. Immediate Workaround (Use the Website)
Since the app is currently unstable, do not rely on it for your boarding pass.
Go to britishairways.com on your phone’s browser (Chrome, Safari, etc.).
Log in and go to Manage My Booking.
Download your boarding pass as a PDF or take a screenshot of it immediately so you have it offline.
2. Troubleshooting the App
If you need the app to work, try these steps in order:
Check for a “Fix” Update:
Go to your App Store or Google Play Store. If a version 4.94.1 (or higher) is available, download it. This specific patch was released recently to fix login loops on Android.
Clear Storage (Android only):
Long-press the BA app icon > App Info (
ibutton).Go to Storage > Clear Cache and Clear Data.
Restart the app and try logging in.
Reinstall:
Uninstall the app completely, restart your phone, and download it again. This forces the app to clear corrupted update files.
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3. Known Issues
Android Users: There is a specific known issue with version 4.94 that blocks logins. If you are on Android and comfortable with “sideloading,” some users have fixed this by uninstalling the current version and installing the older version 4.92 from a trusted APK site.
“New App” Status: British Airways has officially delayed their completely new app until later in 2026, so the current app is operating on legacy code and is prone to these types of errors.
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