The error code BM 9999 in the BCP (Banco de Crédito del Perú) mobile app is typically a generic “Unknown Error” or connection failure.
It usually means the app is having trouble communicating with BCP’s servers, either due to an issue on your phone or a temporary outage on their end.
Here are the steps to fix it, ordered from easiest to most effective:
1. Switch Your Connection
This is the most common fix. If your Wi-Fi has a slight stutter, the BCP security check may fail.
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Turn off Wi-Fi and switch to mobile data (4G/5G).
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If you are already on data, toggle Airplane Mode on and off to reset the signal.
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Try logging in again.
2. Update the App (Crucial)
Banking apps frequently block older versions for security reasons. If your app is outdated, it will throw a generic error like BM 9999.
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Go to the Google Play Store or Apple App Store.
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Search for Banca Móvil BCP.
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If you see an Update button, tap it.
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3. Clear App Cache (Android Only)
Corrupted temporary files can cause the app to get “stuck” on this error.
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Go to Settings > Apps > Banca Móvil BCP.
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Tap Storage.
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Select Clear Cache (Do not select “Clear Data” yet, as this will reset your digital token).
4. Check for Server Outages
Sometimes the error is on BCP’s side.
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Check the official BCP Facebook page or Twitter for announcements about “mantenimiento” (maintenance).
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If the system is down, you simply have to wait.
5. Reinstall the App
If the above steps fail, you may need a clean install.
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Uninstall the app completely.
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Restart your phone.
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Reinstall the app.
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Note: You may need to validate your Token Digital again using facial recognition or at an ATM.
Still not working?
If the error persists, it is likely a specific issue with your account status. You can contact BCP support directly on WhatsApp at +51 993 119 898.
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