The error code BM 9999 in the BCP (Banco de Crédito del Perú) mobile app is typically a generic “Unknown Error” or connection failure.
It usually means the app is having trouble communicating with BCP’s servers, either due to an issue on your phone or a temporary outage on their end.
Here are the steps to fix it, ordered from easiest to most effective:
1. Switch Your Connection
This is the most common fix. If your Wi-Fi has a slight stutter, the BCP security check may fail.
Turn off Wi-Fi and switch to mobile data (4G/5G).
If you are already on data, toggle Airplane Mode on and off to reset the signal.
Try logging in again.
2. Update the App (Crucial)
Banking apps frequently block older versions for security reasons. If your app is outdated, it will throw a generic error like BM 9999.
Go to the Google Play Store or Apple App Store.
Search for Banca Móvil BCP.
If you see an Update button, tap it.
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3. Clear App Cache (Android Only)
Corrupted temporary files can cause the app to get “stuck” on this error.
Go to Settings > Apps > Banca Móvil BCP.
Tap Storage.
Select Clear Cache (Do not select “Clear Data” yet, as this will reset your digital token).
4. Check for Server Outages
Sometimes the error is on BCP’s side.
Check the official BCP Facebook page or Twitter for announcements about “mantenimiento” (maintenance).
If the system is down, you simply have to wait.
5. Reinstall the App
If the above steps fail, you may need a clean install.
Uninstall the app completely.
Restart your phone.
Reinstall the app.
Note: You may need to validate your Token Digital again using facial recognition or at an ATM.
Still not working?
If the error persists, it is likely a specific issue with your account status. You can contact BCP support directly on WhatsApp at +51 993 119 898.
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