Bluepeak Outage Fix | How to check Bluepeak Service Status

Here’s what I found on the alleged Bluepeak outage and what you can do about it:

Bluepeak suggest the usual troubleshooting steps: reboot modem/router, check cables, see if one device vs. all devices affected.
There are reports from users indicating intermittent or extended outages in certain regions. For example:
“Our Wi-Fi has been laggy and spotty… half the time I’m connected to WiFi on my phone and I’ll get that notification stating, no Wi-Fi…”
“Had a problem for 2 days… neighbor across the street with Bluepeak hasn’t had service for 4 days.”
These suggest localized issues rather than a confirmed nationwide outage.

⚠️ What we don’t know

There is no official announcement (at least publicly indexed) that shows a widespread network-outage affecting all Bluepeak customers nationwide at this moment.
The cause of outages, if present, is not clearly detailed (could be equipment fault, local infrastructure, maintenance, weather). One article mentions weather or physical damage as possible causes.
There is no estimated time-to-restore available from my sources for a large scale outage.

Since you appear to be affected (or suspect you are), here are the steps:

Text “OUTAGE” to 888-975-4258 to check whether your specific address/area is known to Bluepeak as having an outage.
Reboot your modem and router: power off everything, wait ~30 seconds, power on modem first, then router.
Check cables: Ensure all physical connections (wall outlet → modem, modem → router) are secure and undamaged.
Try a wired connection: If your device is WiFi only, connect a laptop via Ethernet to your router/modem to check if WiFi is the issue.
If the outage is confirmed: Ask Bluepeak for an estimated restore time and ensure they have your contact info (for updates via SMS/email).
If no outage is reported but you’re still down: Contact Bluepeak Customer Support (888-975-4258 for residential) and report the outage, giving them your address, account number, and device status.