Bell Error 1202 No HSI Configured | How to Fix

Error 1202 on a Bell Home Hub (like the HH4000 or Giga Hub) usually comes with the message “No HSI Configured” or “Configure HSI Service.”

This means your modem is physically connected to the fiber optic line, but Bell’s network does not recognize or authorize your specific modem to access the internet. It is essentially a “login” failure on the hardware level.

This most commonly happens during a new installation, after a modem swap, or following a power outage.

Phase 1: Try These Quick Fixes First

Before calling support, try these steps to force the modem to re-download its configuration.

1. The “Power Cycle” (Don’t skip this)

• Unplug the modem’s power cable from the wall.

• Wait at least 60 seconds.

• Plug it back in and wait for it to fully boot up (this can take 5–10 minutes).

2. Run the Virtual Repair Tool

Bell’s automated system can sometimes push the missing configuration file to your modem remotely.

• Go to the Bell Virtual Repair page (use your phone’s data since your Wi-Fi is down).

• Log in and run the diagnostic. It may detect the provisioning error and fix it automatically.

3. Check the Fiber Connector

• Ensure the thin fiber cable (usually white with a green tip) is plugged firmly into the modem.

• It should make a distinct click when seated correctly. If it is loose, the modem can see the light but cannot send data back to Bell.

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Phase 2: The “Factory Reset” (Last Resort)

If the above didn’t work, you can try wiping the modem’s settings to force a fresh handshake with Bell’s servers.

• Warning: This will erase your custom Wi-Fi name and password. You will revert to the default credentials printed on the sticker on the back of the modem.

• How to do it: Find the Reset button (usually on the side or back). Press and hold it for 10+ seconds until the lights on the front flash or the display says “Resetting.”

Phase 3: Contact Support (Most Likely Solution)

If Phase 1 and 2 failed, this is almost certainly a “Provisioning Issue” on Bell’s end that you cannot fix yourself. The modem’s serial number is likely not active in their system.

When you call Bell (1-866-310-2355):

1. Tell them you have Error 1202: No HSI Configured.

2. Tell them you have already tried rebooting and factory resetting.

3. Have your Serial Number ready: Look on the back of the modem for a sticker. You need the ONT Serial Number (it usually starts with ALCL or similar).

4. Ask them to confirm that the ONT Serial Number on your account matches the one on your modem. (This is the most common cause of the error—a mismatch in their database).

Note: If they cannot fix it remotely, a technician will need to visit to switch your line to a different port at the neighborhood connection box.