If you’re receiving scam calls claiming to be from Bank of America, you’re not alone — it’s a common phishing tactic, and it’s important to act carefully.
🚨 What You Should Know
Scammers impersonate Bank of America (BoA) to trick you into:
Giving out account numbers, SSNs, card details, or security codes
Clicking on links to fake websites
Downloading malware or remote access tools
✅ How to Spot a Bank of America Scam Call
Common signs:
| Scam Sign | Explanation |
|---|---|
| “Urgent action needed” | Pressure to act fast (e.g., “Your account will be closed”) |
| Asking for full card or SSN | BoA will never ask for your full SSN or debit/credit card number over the phone |
| Caller ID spoofing | The number might look legit (like 800-432-1000) but be spoofed |
| Robocalls or vague messages | “This is Bank of America. Press 1 to secure your account” |
Also Read : US Bank Fraud Department Phone Number
🛑 What to Do If You Get One
1. Don’t answer unknown calls
If it’s important, the bank will leave a voicemail — but many scam calls will not.
2. Hang up — don’t engage
3. Don’t call back the number they give
Even if it looks real — always verify on BoA’s official website or card statement.
4. Forward the number or message to BoA
Email scams: forward to abuse@bankofamerica.com
Text scams: forward to 7726 (SPAM)
Phone call scams: report details at BoA’s Security Center
5. Check your account immediately
Log in directly (not via links in messages) to check for suspicious activity.
6. Update passwords if you engaged
If you gave any info, change your BoA password, enable 2FA, and consider placing fraud alerts with credit bureaus.
🧾 How to Contact Bank of America (Safely)
| Method | Details |
|---|---|
| Phone | Call 800.432.1000 (the official number for customer service — verify on bankofamerica.com) |
| Online | Log in at bankofamerica.com → Secure Message |
| App | Use the BoA Mobile App → Contact Us section |
Bank Of America Fraud Department Phone Number
| Account Type / Service | Contact Number | Notes |
|---|---|---|
| ATM/Debit Card, Checks, Zelle® | 1‑800‑432‑1000 | 24/7 line for fraud reporting |
| Consumer Credit Card | 1‑800‑421‑2110 | Report stolen/fraudulent charges |
| Fraudulent ATM or Debit Charges | 1‑877‑366‑1121 | For suspicious activity |
| Wire Transfers | 1‑877‑337‑8357 | Or from outside US: 1‑302‑781‑6374 |
| Mortgage Accounts | 1‑800‑669‑6607 | Report suspicious activity |
| Home Equity (HELOC) | 1‑800‑934‑5626 | Home loan-related fraud |
Alternate/Backdoor Contact
Fraud Monitoring Dept: 1‑877‑833‑5617 — reported in an external guide as a less-publicized direct line.
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