Scam calls are a significant threat to financial security, and scammers often impersonate legitimate institutions like Bank of America to steal personal information and money.
The number 1-855-726-2344 is not listed on Bank of America’s official website as a primary contact number for customer service, fraud, or account management.
This is a major red flag, and it’s highly likely that any call from this number claiming to be Bank of America is a scam.
Here’s what you need to know about Bank of America scam calls, how they work, real-life cases, and what you can do to protect yourself:
Recent Real-World Scam Cases
$18K Zelle Scam:
A customer in California lost $18,500 after responding to a fake call believed to be from Bank of America. Scammers claimed there was fraud and instructed her to use Zelle. She was eventually reimbursed. Bank of America stresses it will never ask you to transfer funds between accounts via phone.
Senior Targeted for 5 Hours:
An 84-year-old woman was manipulated over five hours into transferring $20,000 under the guise of protecting her account. BofA refunded some minor charges but stated that once a customer authorizes a transaction, recovery isn’t guaranteed
Spoofed Caller ID for $3.5K Heist:
A Connecticut customer was tricked into sending $3,500 via Zelle. The scammer’s number matched one listed for BofA, making the call appear authentic.
On-Premise Scam in Connecticut:
Someone was persuaded via pop-ups and calls from a scammer claiming to represent Apple Security and Bank of America, leading to a $25,000 cash handover.
Also Read : Wells Fargo Scam Text at 8005995526
Why These Scams Work
Caller ID Spoofing: Scammers mask their real number with one that looks official.
Smishing & Vishing: Texts (smishing) and calls (vishing) create urgency using fake alerts—like “card suspended” or “fraud detected”—to trick victims into acting before verifying
Deepfake & AI Tools: Criminals now use voice cloning and AI to sound convincingly like trusted individuals. In one case, scammers replicated familiar voices to coerce action
Tech Support Ruse: They might claim your computer is compromised and ask for remote access or cash handover—sometimes even sending a person to collect it.
Key Red Flags to Watch For
Here are common tactics scammers deploy, per Bank of America’s official guidance:
Unexpected contact: If you didn’t initiate the call or message, be suspicious.
Pressure tactics: Phrases like “act now or your account will be closed” are designed to bypass your rational thinking.
Unusual payment methods: Requests to send money via gift cards, Zelle, crypto, or to a “secure” account are big red flags. BoA will never ask this.
Requests for personal codes: Do not share OTPs, PINs, or account numbers. Legitimate banks never ask for these on unsolicited calls.
Prompts to install software or grant remote access: That’s a swift path to malware or hijacked accounts.
What to Do If You Receive a Scam Call
Hang up immediately. Don’t follow instructions or call back via the number they give.
Verify independently. Call BoA using the number on your card or their official site—not any number they provide.
Never send money or share sensitive info. BofA never initiates fund transfers via phone.
Report the incident:
Forward suspicious texts to 722669 or email to abuse@bankofamerica.com.
Report calls directly to BoA’s fraud department or via the BoA app/website.
Consider alerting law enforcement—especially for large fraud attempts.
Protect your accounts:
Turn on two-factor authentication (2FA) and set up transaction alerts.
Freeze your credit or place a fraud alert with the major agencies if needed.
What Other Tools Can Help
Trend Micro ScamCheck: A mobile tool that scans texts, calls, and websites for phishing, malware, and deepfakes.
Report the call. You can forward suspicious text messages to 7726 (SPAM) and report them to Bank of America by emailing abuse@bankofamerica.com. You can also file a report with the FTC
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