Bank Of America Fraud Calls | What to Do

If you receive a suspicious phone call from someone claiming to be from Bank of America, it’s important to take immediate action to protect yourself and your accounts.

Fraudulent calls, often called “vishing,” can be very deceptive, and scammers may even manipulate caller ID to make the call appear legitimate.

How to Identify a Fraud Call

Bank of America will never contact you by phone, text, or email to ask for personal or financial information, such as your:

• Account number

• PIN

• Social Security number

• Tax ID number

• Authorization code or one-time passcode

Scammers often create a sense of urgency, claiming there is fraud on your account and that you need to act quickly to resolve it. They might pressure you to:

• Transfer money to a “safe” account (including your own). Bank of America will never ask you to do this.

• Provide remote access to your computer or download an app.

• Share a security code or PIN over the phone.

• Pay in an unusual way, like with gift cards, cryptocurrency, or a digital payment app like Zelle.

Also Read : Bank of America Fraud Alert 

What to Do During and After a Suspicious Call

1. Hang up immediately.

• Do not engage with the caller, and do not provide any personal information or follow their instructions.

2. Verify the situation yourself.

• Hang up and call Bank of America directly using a trusted number. The best numbers to use are the ones on the back of your credit or debit card, a bank statement, or the official “Contact Us” page on the Bank of America website.

3. Report the call.

• You can report the suspicious call to Bank of America by emailing the phone number and details of the call to abuse@bankofamerica.com.

What to Do If You Gave Out Information

If you have provided any personal or financial information to a scammer, it is crucial to act immediately:

• Contact Bank of America’s fraud department by calling the number on the back of your card or on your bank statement.
• Report fraudulent activity. You can report suspected fraudulent activity on your debit or credit card by signing in to Online Banking and following the instructions.
• Change your online login credentials, passwords, and PINs.
• Place a fraud alert on your credit report by contacting one of the three major credit bureaus:
  • Experian: 888.397.3742
  • TransUnion: 800.680.7289
  • Equifax: 888.766.0008
• Consider filing a police report if the fraud is severe.