Availity Not Working | 502 Bad Gateway Error

A 502 Bad Gateway error typically means the Availity server is currently unable to complete your request, often due to high traffic or maintenance.

While there are no reports of a massive, nationwide outage right now, there are intermittent reports of issues in specific regions.

Here is the step-by-step fix to get back in.

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1. Immediate Troubleshooting (Do This First)

Since 502 errors can sometimes be “stuck” in your browser even after the server is fixed, try these steps in order:

• Refresh Forcefully: Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac). This forces the browser to reload the page from the server rather than the cache.

• Use Incognito/Private Mode: Open a new Incognito window (Ctrl + Shift + N or Cmd + Shift + N) and try logging in. If this works, your browser cache is the problem.

• Clear Browser Cache:

  • Chrome/Edge: Go to Settings > Privacy and security > Clear browsing data. Select “Cached images and files” and “Cookies” for “All time.”

• Try a Different Browser: If you are using Chrome, try Edge or Firefox to rule out a browser-specific glitch.

Also Read : Bell Satellite TV Guide Not Working

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2. Check if Availity is Down for Everyone

If the steps above don’t work, the issue is likely on Availity’s end.

• Check Status: You can look at third-party status checkers like StatusGator to see if other users are reporting the same error in the last hour.

• Wait 15 Minutes: 502 errors are often temporary glitches caused by server overload. Waiting 10–15 minutes and trying again often resolves the issue.

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3. Contact Support

If the error persists for more than an hour, you may need to contact support directly.

• Availity Client Services: 1-800-AVAILITY (1-800-282-4548)

  • Hours: Mon–Fri, 8:00 AM – 8:00 PM ET

• Submit a Ticket (if possible): If you can access the login page but not specific tools, log in and go to Help & Training > Availity Support > Contact Support.

Pro Tip: If you are using a saved bookmark to access the site, try typing https://www.availity.com manually into the address bar. Sometimes old bookmarks point to retired server addresses that generate Gateway errors.