Authentication Failed Navy Federal App | Troubleshooting Steps

Many users have reported encountering an “Authentication Failed” error when trying to log in to the Navy Federal Credit Union mobile app. This appears to be a common and recurring issue.

Here’s what the information indicates:

Common Causes:

• App Outages or Technical Issues:

  • User reports and official statements from Navy Federal confirm that the app and online banking platforms sometimes experience outages. If there is a system-wide issue, you may see an “Authentication Failed” error.

• App Updates:

  • Some users have reported that the error began occurring after a recent app update.

• Biometric Login:

  • The issue can specifically affect login methods like Face ID or fingerprint authentication, even when the biometrics are working on the device itself.

• Incorrect Information:

  • While less likely if you are a regular user, it’s always possible for login information (username, password) to be entered incorrectly.

• Too Many Attempts:

  • If you have exceeded the maximum number of login attempts, your account may be locked for security.

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Troubleshooting Steps:

• Try the Website:

  • Many users who experience the “Authentication Failed” error on the app are still able to log in to their account successfully using a web browser. This can be a useful workaround to manage your account while the app issue is being resolved.

• Reinstall the App:

  • Some users have tried uninstalling and reinstalling the app to fix the issue.

• Call Member Services:

  • Navy Federal’s 24/7 Member Services is the best resource for direct assistance. You can call them at 1-888-842-6328. They can help you with account-specific issues, including if you’ve been locked out.

• Update Your Information:

  • Ensure that your contact information, especially your phone number, is up-to-date with Navy Federal, as they use it for security verification.

Navy Federal Credit Union has acknowledged these issues and stated that their teams are working to resolve them. If the problem persists, the most effective solution is to contact their customer support directly.

If 2-Step Verification fails multiple times, the app suggests resetting your password via the “SIGN IN HELP” option or online. Navy Federal also recommends contacting their support at 1-888-842-6328 for persistent login issues related to multi-factor authentication.

These steps collectively seem to resolve the “Authentication Failed” issue for most users temporarily, but Navy Federal is working on long-term fixes to prevent recurrence.