Amtrak Website and App Not Working | How to Fix

As of Tuesday, February 24, 2026, Amtrak is experiencing significant service disruptions and technical issues due to a major winter storm affecting the Northeast.

While third-party monitors show the website servers are technically “up,” users are reporting widespread issues with booking and logging in. Here is the current situation and how to handle it:

Why It’s Not Working

• Blizzard Impacts: A severe winter storm (with up to 20 inches of snow in some areas) has caused massive cancellations across the Northeast Corridor. Amtrak has warned that these disruptions are causing high traffic on the website and app, leading to timeouts and “looping” login screens.

• Regional Suspensions: Many services between New York and Boston have been suspended or heavily modified. If you are trying to book in these areas, the system may show “no trains available” or fail to process the request entirely.

What to Do Instead

If the app or website is “spinning” or giving you errors, try these alternatives:

• Check Your Email: If you already have a trip booked, your QR code/eTicket is attached to your initial confirmation email. You do not need to log into the app to show this to a conductor.

• Text an Agent: The Amtrak app has a “Text an Agent” feature that often stays more stable than the booking engine during high-traffic events.

• Call 1-800-USA-RAIL (1-800-872-7245): This is the most reliable way to modify a reservation when the digital tools are failing.

• Station Kiosks: If you are already at a station, the physical kiosks are often on a separate network and may function even when the mobile app is struggling.

Troubleshooting Tips

If you must use the website:

1. Switch Browsers: There are known long-term issues with Amtrak’s site and Firefox. Try using Chrome or Safari, as they tend to handle Amtrak’s login redirects more reliably.

2. Bypass Cache: On a computer, press Ctrl + F5 (or Cmd + Shift + R on Mac) to force a fresh reload of the page.

3. Check Social Media: Follow @AmtrakAlerts or @AmtrakNEC on X (formerly Twitter) for real-time updates on specific train cancellations.