To fix the Amazon Prime Error Code 5505, Go to your account via Manage Your Content and Devices on Amazon. In the Settings tab, find Country/Region Settings and select Change.
If you’re encountering Amazon Prime error code 5505, here’s what it generally means and how to resolve it:
What Does Error Code 5505 Mean?
This error typically indicates a mismatch in your Amazon account’s country or region settings, especially affecting streaming on Fire TV or Fire Stick devices. Essentially, the content you’re trying to stream isn’t authorized for your current region configuration.
Several users have reported this is often due to inconsistencies between their Amazon-account-based country and streaming account location.
How to Fix It
Step 1: Update Country/Region Settings in Your Amazon Account
Go to your account via Manage Your Content and Devices on Amazon:
In the Settings tab, find Country/Region Settings and select Change.
Enter a valid, supported address for the country where you’re actually physically located (or where your content is licensed).
Save the update.
Step 2: Deregister and Re-register Your Fire TV Device
On your Fire TV or Fire Stick go to: Settings → My Account.
Choose Deregister to remove the current account connection.
Then, Register again using the same Amazon account (now updated with the correct region).
Note: It might take up to an hour for changes to fully propagate.
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Real-World Insights from Users
From r/firetvstick on Reddit:
“Ring support to reset (fix) your location to Ireland… stay on the line as long as they fix the address and country settings, you reset and reboot your Firestick and the problem is fully solved.”
Another user shared success after Amazon support corrected their region mismatch:
“I solved it…Apparently it was because my prime video settings were in Ireland, and my Amazon prime account was UK, so they changed it all to UK and it works now.”
Summary Table
| Cause | Fix |
|---|---|
| Incorrect country setting | Update via Manage Your Content and Devices → Country Settings |
| Ineffective device registration | Deregister and re-register your Fire TV with updated account region |
| Support-side mismatch | Contact Amazon support to align Prime Video location with account |
What You Can Do Next
Update your account country settings to match your actual location.
Deregister and re-register your Fire TV to refresh the device’s authentication.
If issues persist (especially if you’re in a region like Ireland, Finland, etc.), contact Amazon support. Ask specifically for your “Prime Video” location to be aligned with your Amazon account, as there have been known discrepancies between regional config and streaming service.
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