Amazon Not Letting Me Check Out | Why is Amazon Not Working

Not being able to check out on Amazon is a common issue that can be caused by a few different things, ranging from simple tech glitches to account-specific problems.

Here are the most common reasons Amazon checkout may not be working and what you can do to fix them:

🛠️ Quick Technical Fixes (Most Common)

Try these steps first, as they often resolve temporary glitches:

• Refresh the Page / Restart the App:

  • A simple refresh (or closing and reopening the app) can clear a temporary loading error.

• Check Your Internet Connection:

  • A weak or unstable Wi-Fi/cellular connection can interrupt the checkout process. Try switching networks (e.g., from Wi-Fi to cellular data, or vice versa) to see if that helps.

• Clear Browser Cache and Cookies:

  • Outdated cookies or a full cache in your web browser (Chrome, Firefox, Safari, etc.) can interfere with Amazon’s website functions.
    • Tip: Try checking out in your browser’s Incognito or Private mode, which bypasses stored cookies and cache.

• Try a Different Device or Browser:

  • If you are using the app, try the website on a desktop, or vice-versa. If you are using Chrome, try Firefox or Edge.

• Check for App/Browser Updates:

  • Make sure your Amazon Shopping App or web browser is updated to the latest version.

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💳 Account & Cart-Specific Issues

If the technical fixes don’t work, the problem may be related to your order or account:

• Review Payment Details:

  • Is your primary credit card expired or invalid?

  • Is the billing address linked to your payment method correct?

  • Has your bank declined the pre-authorization check?

  • Try deleting and re-adding your preferred payment method, or try a completely different card.

• Verify Shipping Address:

  • Ensure your delivery address is complete and recognized by Amazon’s system, and that all items can be legally shipped to that location.

• Check Your Cart Items:

  • Sometimes a glitched or out-of-stock item in your cart can block the whole checkout process. Try removing all items and adding them back one by one, or try checking out with just one item.

  • Look for any items that cannot be shipped together or to your location.

• Address Security/Account Issues:

  • If you’re seeing a severe or unusual error, your account may have a security hold or a temporary internal restriction.

🚨 When to Contact Amazon Customer Service

If you’ve tried all the troubleshooting steps above and still can’t check out, the issue is likely on Amazon’s side, possibly a widespread system error or an issue specific to your account that requires intervention.

How to Contact Them:

• Go to the Amazon Customer Service page.

• Choose a topic like “Payment, Charges, or Gift Cards” or “An Order I Placed.”

• Request a phone call or live chat to speak directly with an agent. Explain that you are unable to proceed past the checkout screen despite troubleshooting.