alignment.nations Activate Flex Card 2023

alignment.nations Activate Flex Card 2023

An industry-first program, ACCESS On-Demand Concierge is available to Alignment Health Plan Medicare Advantage members at no additional cost.


All Alignment Health Plan members receive a black ACCESS On-Demand Concierge card upon enrollment with information about how to contact their concierge team. New members whose coverage starts January 1 should expect to receive their cards in the mail in December.


To enroll in an Alignment Health Plan, call a licensed sales agent at 1-888-979-2247 (TTY 711), open 8 am-8 pm, seven days a week, except Thanksgiving and Christmas from October 1 to March 31.

Alignment Health Plan Nations OTC

“Grandkids On-Demand”

To help solve the growing loneliness epidemic, Alignment offers a companion care benefit on certain plans that connects college students with qualifying members who need assistance with non-medical services such as light housekeeping, technology lessons and general companionship. These “grandkids on-demand” are available to meet with members for up to two hours a day.

Monthly Grocery Benefit 

To address food insecurity, a $10-$20 per month monthly grocery benefit for qualifying members of certain plans to buy eligible groceries at participating stores such as CVS, Walmart and Walgreens.

Transportation Services via Uber and Lyft 

Depending on the plan, free “on-demand” transportation to doctor appointments using Uber and Lyft.

These plan benefits join Alignment’s award-winning pharmacy services[i], which include:

  • Hundreds of Generic Drugs at $0 Copay – Nearly 500 commonly used generic drugs such as metformin for diabetes and lisinopril for hypertension available at no copay for most plans.
  • Coverage of Prescription Medicines Not Typically Covered by Medicare – These include generic Viagra and prescription vitamins B-12 and D.

alignment.nations Activate Card :

Once you receive and activate your card, you can start using it online through the MyBenefits portal and the MyBenefits app and/or in person at a participating retail location near you. When at a retail location, simply swipe your card for payment.

1. Log in to your personalized MyBenefits portal at or call 844-286-2857 (TTY: 711)

2. Enter the 16 digit card number and expiration date of your Benefits Mastercard® Prepaid Card.

3. Your 12-digit member ID contains 2 letters and 10 numbers.

4. Enter your Date of Birth and Last Name provided to your health plan during enrollment.

5. Click on Activate Card Button to activate your card.


For a comprehensive list of items eligible for purchase using your ACCESS card, visit our Member Forms and Resources page and select your plan and county of residence and choose the benefit catalog that you’d like to view. Current Alignment Health Plan members can also call their ACCESS On-Demand Concierge team at 1-833-AHC-ACCESS, TTY 711 (1-833-242-2223).