Alexa Drop in Not Working | Step-by-Step Fix

If Alexa Drop In isn’t working, it usually comes down to a permissions, settings, or network issue. Here’s a full troubleshooting guide to help you get it working again 👇

🧭 What “Drop In” Does

Drop In lets you make instant, two-way calls between your Alexa devices (like an intercom) — no need to answer.
It works between:

• Your own Echo devices (same Amazon account)

• Approved contacts who have granted Drop In permission

🔍 Step-by-Step Fix

1. Check That Drop In Is Enabled

On your Alexa app:

1. Open the Alexa app.

2. Tap Devices → Echo & Alexa.

3. Choose the device that won’t connect.

4. Tap Communication → Drop In.

5. Make sure it’s set to On (or My Household if you only want to allow devices in your home).

🧩 If it says “Off,” Drop In won’t work at all.

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2. Enable Communication

Each device needs Communication enabled:

1. Open the Alexa app → Devices → select your device.

2. Go to Communication and ensure it’s turned On.

3. Also check under Alexa Privacy → Manage Your Alexa Data → Communications Permissions.

3. Check the Contact Settings

If you’re trying to Drop In on another person’s Echo:

• Both of you need to have Drop In permissions enabled for each other.

  • Open Alexa app → Communicate → Contacts icon (upper right corner).

  • Find the contact → tap their name → toggle Allow Drop In.

4. Network & Connectivity Check

Drop In requires a stable internet connection on both devices.

• Say: “Alexa, is this device connected to the internet?”

• If not, reconnect Wi-Fi (you can do this in the Alexa app).

• Restart your router and the Echo devices.

5. Device Placement / Account Check

• Make sure the devices are registered to the same Amazon account (for household Drop In).

• Check that the devices are showing as Online in the Alexa app → Devices → Echo & Alexa.

6. Update Alexa Software

Say: “Alexa, check for software updates.”
Wait for any updates to install — outdated software can block Drop In.

7. Try Drop In by Voice or App

• Say: “Alexa, Drop In on [device name]”

• Or use the Alexa app:

  • Tap Communicate → Drop In → choose device

If that fails, note whether Alexa says something like:

“Drop In is not enabled,”
“Device is unavailable,” or
“I can’t reach [device name].”
Each of those points to a specific cause.

8. Privacy Settings

If Do Not Disturb (DND) is on, Drop In will fail.

• Say: “Alexa, turn off Do Not Disturb.”

9. Reset Drop In Settings (Last Resort)

If all else fails:

1. In the Alexa app, turn off Drop In for the device.

2. Wait a minute.

3. Turn it back On and test again.

If it still won’t work, you can deregister and re-add the Echo device:

• Alexa app → Devices → Echo & Alexa → [your device] → Deregister.

• Then set it up again.

✅ Summary