This Airtel Perplexity Pro Not Working error is a known issue for many users trying to claim the 12-month free Perplexity Pro offer from Airtel.
If the offer is stuck, showing “Already Redeemed,” or you are still on the “Basic” plan after claiming it, here is how to fix it based on the official troubleshooting steps.
1. The “Recover Account” Fix (Most Likely Solution)
If you clicked “Claim” but your account is still not Pro, the connection between Airtel and Perplexity likely dropped during setup.
Open the Airtel Thanks App.
Go to the “Claim OTTs and more” section (often under “Rewards” or “Shop”).
Find the Perplexity Pro card.
Tap Manage > Recover Account.
Why: This forces the app to re-send the activation token to your Perplexity account without using a new claim code.
2. Check for “Double Subscriptions”
If you already had a paid Perplexity subscription via Apple App Store or Google Play, the Airtel offer will not work until you cancel the old one.
The Fix: You must go to your iPhone/Android subscription settings and turn off Auto-Renewal for Perplexity.
The Airtel offer will only kick in once your current paid period expires.
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3. Activation Steps (If you haven’t claimed it yet)
If you are just trying to find where the button is:
Open the Airtel Thanks App.
Tap on your profile (top left) or go to the Rewards section.
Look for the banner: “12 Months Perplexity Pro Free” (worth ₹17,000).
Click Claim Now.
Crucial Step: It will redirect you to Perplexity. You must Login with the email you want to upgrade. Do not close the window until you see the “Welcome to Pro” confetti screen.
4. “Card Not Visible”?
If you don’t see the offer at all in the Airtel app:
Eligibility: Ensure your Airtel SIM/Broadband account is Active. Inactive or “grace period” accounts do not see the offer.
Update App: The offer often fails to load on older versions of the Airtel Thanks app. Update it via the Play Store/App Store.
Summary:
Try the “Recover Account” button inside the Airtel Thanks app first. That fixes 90% of these cases.
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