Here’s how you can contact Afterpay customer support, depending on your region and the nature of your inquiry: Call 1‑855‑289‑6014. Use menu options.
1. Phone Support (U.S. & International)
U.S. Customer Support Number: 1‑855‑289‑6014
This line is intended for urgent issues, typically during business hours. Some sources report support hours as Monday–Saturday, 7:00 AM–7:00 PM CST.
How to Reach a Live Agent (according to third-party guidance):
Call 1‑855‑289‑6014
Use menu options (e.g., Press 4 for general inquiries)
Stay on the line to be connected to a representative
But heads-up: Some users report that the phone line is no longer operational or simply directs you to voicemail.
2. Digital Support Channels
With phone support increasingly unreliable, Afterpay encourages digital-first help:
In-app Messaging
Use the “Help” or Support section in the Afterpay app to submit a request. You can also ask for a callback from their support team — often prioritized within the hour during working hours.
Live Chat (Website/App)
Access the Help Center on Afterpay’s website or app, and look for the live chat or “Chat with us” option for immediate assistance.
Email Support
General inquiries:
info@afterpay.comResponse times: typically 1–2 business days, possibly longer during busy periods
Social Media
Afterpay is active on Instagram, X (Twitter), and Facebook. Users report success sending DMs, especially when other channels failed.
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Summary of Contact Options
| Channel | Details |
|---|---|
| Phone (U.S.) | 1‑855‑289‑6014 (may be limited or unavailable) |
| In-App Support | Use the Help section to request callbacks or messages |
| Live Chat | Available via the website/app’s Help Center |
info@afterpay.com — 1–2 business days response | |
| Social Media | Reach out via Instagram, X, or Facebook DMs |
Real-User Insights from Reddit
Many users note that phone support is rarely functional now — Afterpay often directs callers to email or in-app messaging instead.
For faster responses, several customers had more success reaching out through social media, especially Instagram DMs.
Typical response time via email or digital support can range from 48 hours to several days.
Final Thoughts
While the U.S. support line (1‑855‑289‑6014) is listed, it may not provide reliable access to a human agent. Your best bet is to start with in-app messaging, live chat, or email, and escalate via social media if needed.
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