Aetna OTC Order Online Login
To order Aetna OTC items, Go online at CVS.com/otchs/myorder to log in or register for an account. If it’s your first time, you’ll need to register for an online account using your Aetna® member ID number and your email.
You’ll see your OTC benefit amount and items that are available for you to order. They will deliver your items by mail at no additional cost to you.
Aetna Over-the-counter (OTC) benefits help cover the cost of eligible OTC health and wellness products. This benefit is included in most Medicare Advantage plans, but not all. And different plans may have different OTC benefits.
Your OTC benefit is administered by OTC Health Solutions® (OTCHS).
- Certain items have special limits.
- There are no returns or exchanges allowed.
- You can call OTCHS to cancel an order up to 30 minutes after your order.
- Any unused benefit amount does not carry over to the next benefit period.
Three ways to order online
Order online
Go online at CVS.com/otchs/myorder to log in or register for an account. If it’s your first time, you’ll need to register for an online account using your Aetna® member ID number and your email. You’ll see your OTC benefit amount and items that are available for you to order. They will deliver your items by mail at no additional cost to you.
Call to order
Call 1-833-331-1573
(TTY: 711) to speak with an agent. You can place your order 9 AM to 8 PM local time, Monday through Friday. Or use their automated system 24 hours a day, 7 days a week. They will deliver your items by mail at no additional cost to you.
Shop in store
Stop by any CVS®, CVS Pharmacy y más ®, or Navarro® store to use your benefit. To find the closest location, just visit CVS.com/otchs/myorder/storelocator. CVS Pharmacy® locations inside Target® stores and Schnucks are not included. Not all items are available in all stores.
OTC benefit questions
Call OTC Health Solutions at 1-833-331-1573 (TTY: 711). You can speak with an agent 9 AM to 8 PM local time, Monday through Friday. Make the most of your over-the-counter (OTC) benefit. Check your OTC catalog for step-by-step help to place your order. Get a list of eligible products and more details about your benefit.
Member Portal
Create additional brand affinity by featuring your logo on the portal, which offers:-
- Robust search options with the ability to filter, sort and search by category, pricing, wallet, and more.
- Product recommendations based on individual needs.
- Expandable product detail pages complete with 360-degree images.
- Benefit tracking to see available dollars to spend on plan-approved products.
- Order tracking with carrier details and frequent status updates.
members.nations benefits.com/aetna Activate Card
Open the Member Portal and the page will be redirect you to the member portal for profile registration. After completing registration, you will be prompted to activate your card if you have OTC Card in your hands.
Need help getting started?
If you have any questions, please call us at 877-439-2665(TTY: 711).
Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year. Language support services are available free of charge.
