To check the balance on an Aetna Extra Benefits card, log in to the Aetna NationsBenefits portal at aetna.nationsbenefits.com or use the MyBenefits Portal app on a smartphone.
Alternatively, the balance can be checked by calling the customer service number listed on the back of the card or in the benefits literature.
Cardholders can also:
View balance and transactions in the Aetna mobile app or NationsBenefits MyBenefits Portal app.
Call the automated customer support line for a balance update. For Aetna’s Extra Benefits / OTC program, one contact is 1‑877‑204‑1817 (TTY: 711).
Log in through the Aetna member portal to manage all aspects of their account.
Using these methods ensures quick and accurate access to the most up-to-date card allowance available for eligible purchases and benefits.
Here are the best ways to check your card balance:
1. Use the Online Portal
The easiest way to check your balance and manage your benefits is to log in to the dedicated member website. The link is often on the back of your card or in your plan materials.
- Go to CVS.com/Aetna.
- You will need to use your Aetna member ID number to log in or create an account.
- Once logged in, you can view your allowance, see a catalog of approved products, place online orders, and find participating stores.
2. Call Member Services
If you don’t have internet access or prefer to speak with someone, you can call the number on the back of your card.
- Look for a number specifically for your “Extra Benefits Card” or “OTC benefits.”
- A common number for Aetna OTC benefits is 1-844-428-8147 (TTY: 711), but this can vary by plan. The number on your card is the most reliable.
3. Check the Mobile App
Many of these services also have a mobile app that allows you to check your balance on the go.
- Look for the “CVS OTC Health Solutions” app in the Apple App Store or Google Play store.
- You can log in with the same credentials you use for the online portal to check your balance and scan product barcodes in a store to see if they’re covered.
Important Things to Remember
- Your benefits don’t always roll over. In many plans, your allowance is reloaded quarterly, and any unused funds are lost at the end of the quarter. Be sure to check your plan’s specific rules.
- The card is not a general debit card. It can only be used for approved over-the-counter health products, and in some plans, healthy foods, utilities, or transportation. You can find the full list of eligible items in your member portal.
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