Activate Secure2u ATM : Can I activate Secure2u at any ATM?

From 31 October 2023, all first-time Secure2u activations and activations on new devices will require activation via Maybank ATMs, in line with Bank Negara Malaysia’s latest security measures.

Secure2u is the safer and quicker way to approve your Maybank2u and MAE transactions, using Secure Verification (one-tap approval) and Secure TAC (6-digit TAC number generated on your app). This feature is available on the MAE app.

Once you have activated Secure2u, it will be the default method to approve ALL transactions.

How to Approve a Transaction using:

Secure Verification

Once you’ve requested for a Secure Verification, you will receive a push notification alert on your smartphone (this is the device you registered for Secure2u). Tap on the push notification to view your Secure Verification, then ‘Approve’ or ‘Reject’ the transaction within 50 seconds.
Tip: Make sure you’ve enabled push notification for the MAE app on your smartphone

Secure TAC

You can get the 6-digit Secure TAC from your MAE app by tapping on ‘Secure2u’ under Quick Actions. Enter the Secure TAC to approve your transaction. This 6-digit number is auto generated every 30 seconds, so make sure the number is still valid when you enter it.

Also Read : cignaforhcp.cigna.com Register and Login Account

How to Activate Secure2u

If you are activating Secure2u for the first time or activating Secure2u on a new device, please follow these steps:

Register for Secure2u via the MAE app

1. Download or launch the MAE app
2. Under Quick Actions, tap ‘Secure2u’ to register for Secure2u on your device
3. Tap ‘Register Secure2u Now’ and follow the on-screen instructions to complete your registration

Once your Secure2u registration is successful, you will receive a push notification and SMS to remind you to activate Secure2u at a Maybank ATM within 30 days.

Remember to bring your debit, credit or charge card as stated on the MAE app to the Maybank ATM after successful Secure2u registration.

Activate Secure2u at a Maybank ATM

After you have registered for Secure2u on the MAE app on your device, here’s how to activate it:

1. At the Maybank ATM, insert your card and key in the card PIN (Personal Identification Number)
2. On the Main Menu, select ‘Secure2u Activation’
3. Select ‘Activate Secure2u’ and follow the on-screen instructions to complete your activation

Once you have activated Secure2u on MAE, there will be a minimum 12-hour activation period before you will be able to use Secure2u to approve transactions. This helps to prevent unauthorised Secure2u activations.

I lost my mobile phone which was registered for Secure2u. What should I do?

You should deregister Secure2u from your lost device as soon as possible, just follow the methods below:

Method 1: Log in to Maybank2u web and go to Settings > Security > Secure2u > toggle to disable Secure2u; OR

Method 2: Immediately contact our Customer Care hotline at 1-300-88-6688 (local) or 603-78443696 (overseas) for assistance.
Once you obtain a new device, rest assured you can reactivate Secure2u on your new device. Kindly note that you will only be able to use Secure2u to approve transactions after the minimum 12-hour activation period.

How do I register for a new Maybank2u account?

If you’re already a Maybank customer but have not registered for Maybank2u, follow these steps below:

1. Go to www.maybank2u.com.my.
2. Click on ‘Register Now’ on the top right corner.
3. Key in your Card No and PIN. The PIN is your 6-digit ATM/Debit/Credit Card Personal Identification Number (PIN). Tick on the Terms & Conditions and click ‘Continue’.
4. Create your Maybank2u username and password, then key in your email. Key in the TAC number sent to your registered phone and click ‘Confirm’.
5. Set up your Security Image, Phrases and Questions. These are important to help keep your account secure.
6. Click ‘Done’ once you’ve completed the registration. You’ll be redirected to the Maybank2u homepage where you can log in to your new account.

For further assistance on issues not listed above, kindly reach out to friendly customer service personnel online via Live Chat. Go to the Maybank2u web homepage > click on the ‘Live Chat’ icon on the bottom right > start chatting.