Activate and Deactivate Adobe apps : Adobe Software Phone Activation

Activate and Deactivate Adobe apps : Adobe Software Phone Activation

Learn how to sign in to your Adobe apps to activate them. Also learn how to sign out of your Adobe apps to deactivate them and then use them on a new computer.


Activation validates your software license by contacting Adobe servers periodically. The frequency depends on the app and your plan.

Deactivation disconnects your app from your computer. You can then activate the apps on another computer or later reactivate them on the same computer.

How do I activate an app?

  • Make sure your computer is connected to the Internet.

  • Open the app that you want to activate.

  • If prompted, sign in. Your app is now activated. Otherwise, choose one of the following options from the Help menu depending on your app:

                      Help Sign in

    Sign in

                    Help > Activate

    Sign in

    If you see Sign Out in the menu option, it means you are already signed in.

How do I deactivate an app?

  • Make sure your computer is connected to the Internet.

  • Open the app that you want to deactivate, and sign in if prompted.

  • Choose one of the following options from the Help menu depending on your app:

                  Help > Sign out

    Sign out

                   Help > Deactivate

    Sign out

If you select Help Deactivate choose one of the following options (when prompted):

Deactivate or Suspend Activation: Temporarily deactivates the app, but retains licensing information on your computer.

Deactivate permanently: Removes the licensing information from your computer and requires you enter a serial number to activate again.

Switching to a new computer?

If you bought a new computer and want to transfer your apps to it, simply deactivate your apps from the old computer so that you can use them on the new computer.

Uninstalled or deleted your app?

Uninstalling or deleting the app from the old computer or formatting the computer does not deactivate the app.

Old computer no longer available?

If the computer on which you installed the product is no longer available (for example you have lost the computer or formatted the hard drive or the hard drive has crashed), you can deactivate your apps from the account management page. Then install the apps on the new computer and follow the onscreen instructions.

Phone activation

You can activate your product via the Internet or by phone, either with a live customer service representative or through the 24-hour automated voice response system. To activate by phone, find the number to call by selecting your location from the following list (these numbers are also accessible from the activation screens that appear automatically when you install your product).


Toll free: 866-772-3623
Direct (toll number): 206-675-6222


Toll free: 003 4800 400 501
Direct (toll number) : (81) 03 3570 8219


Toll free: 0800 906 521
Direct (toll number): (33) 01 5569 8392


Toll free: 0800 1 81 74 90
Direct (toll number): (49) 069 5098 5453


Toll free: 0800 3284536
Direct (toll number): (44) 020 7365 0567


Toll free: 000-117, then 866 627 4602
Direct (toll number): (65) 64155053


Toll free: 01 800 123 4626
Direct (toll number): (1) 408 961 6540

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