Activate a New EE SIM Card

To Activate a New EE SIM Card, go to myaccount.ee.co.uk/activate-sim or follow the link in your SIM pack. Enter The 14-digit SIM serial number (printed on the SIM or packaging).

Here’s how to activate a new EE SIM card in the UK:

📱 Physical SIM Activation

1. Insert the SIM into your phone.

2. Activate online (if prompted): Visit the EE activation page at ee.co.uk/help or follow the link in your SIM pack.

   • You’ll need to enter:

     • Why you got the new SIM (device upgrade, wrong size, etc.)

     • Your phone number

     • The 14-digit SIM serial number (printed on the SIM or packaging).

3. Receive & enter PIN via SMS from EE.

4. Wait for network signal: The “EE” icon appears—typically within 1–2 hours, up to 24 hours.

5. Test calls/data to confirm service.

🔄 Replacements vs. Lost SIMs

• Upgraded or wrongly sized SIM: Follow the online activation flow above.

• Lost, damaged, stolen SIM: These usually come pre-activated—just insert into your device. If it doesn’t work, contact EE (150 from EE, or 07973 100 150 from other phones).

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🍏 Apple Device Users – Extra Steps

After activation, if you’re on an iPhone:

• Go to Settings → Messages, turn off iMessage, wait 10 seconds, then turn it back on.

• Go to Settings → Phone, check My Number is correct—edit it if necessary.

⏱️ Timeline & Troubleshooting

• Most SIMs activate in 1–5 hours, but can take up to 24 hours.

• If no signal after 24 hrs:

  • Reboot your phone.

  • Double-check SIM placement.

  • Use a different device if possible.

  • Call EE Support: 150 (from EE), 0800 079 8586 or 0800 956 6000 (from other phones).

• In-store activation: EE staff can assist if online activation fails.

✔️ Quick Setup Summary

🛡️ SIM Swap / Fraud Alert

Be cautious—fraudulent SIM swap attempts have occurred. If you didn’t request the new SIM and it’s activated, contact EE immediately to block it and protect your account