An acrord32.exe system error typically occurs when Adobe Acrobat Reader encounters a corrupted file, a missing DLL, or a conflict with your Windows settings.
Since this process handles the core functions of the PDF viewer, the error usually prevents you from opening any documents.
Here are the most effective ways to fix it:
1. Repair the Adobe Installation
Adobe has a built-in repair tool designed to fix missing or broken components without a full reinstall.
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Open Adobe Acrobat Reader.
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Go to the Menu (or Help in older versions) in the top-left corner.
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Select Repair Installation.
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Wait for the process to finish and restart your computer.
2. Disable “Protected Mode at Startup”
This is the most common cause of acrord32.exe crashes. Adobe’s “sandbox” security feature sometimes conflicts with Windows permissions.
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Open Adobe Reader.
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Go to Menu > Preferences (or press
Ctrl + K). -
On the left sidebar, click Security (Enhanced).
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Uncheck Enable Protected Mode at startup.
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Click Yes on the warning prompt, then OK and restart the app.
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3. Run the “Adobe PDF” Program Compatibility Troubleshooter
Windows might be trying to run the app with settings that no longer match your OS version.
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Right-click the Adobe Reader shortcut on your desktop.
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Select Properties > Compatibility tab.
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Click Run compatibility troubleshooter or manually check Run this program in compatibility mode for: and select Windows 8 or 7.
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Check Run this program as an administrator at the bottom.
4. Re-register the DLL Files
If the error mentions a specific .dll file (like MSVCP140.dll), you may need to refresh the registration.
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Press
Win + R, typecmd, and pressCtrl + Shift + Enterto run as Admin. -
Type
sfc /scannowand press Enter. This will scan for and fix corrupted system files that Adobe relies on.
5. The “Clean” Reinstall
If the above steps fail, a standard uninstall often leaves behind the “junk” causing the error.
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Download the Adobe Acrobat Cleaner Tool (official utility from Adobe).
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Run it to completely wipe all traces of the app.
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Download a fresh installer from the official Adobe site.
Common Error Variants
Error Message |
Likely Cause |
| Application Error (0xc000007b) | 32-bit vs 64-bit conflict or corrupted Visual C++ Redistributable. |
| Ordinal Not Found | Outdated Adobe version trying to call a function that doesn’t exist. |
| The instruction at 0x… referenced memory | Conflict with another background app (often Antivirus). |
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