Account Error Yahoo | Re-authenticate the Account

Troubleshoot your Yahoo account error using the steps below. The solutions differ depending on whether you are seeing a numbered error code (like 15 or 19) or a generic “Account Error” on your phone.

1. Common Error Codes (Web & Mobile)

If you see a specific number, it indicates a server-side or security issue.

• Temporary Error 14 or 15

  • What it means: The server is overloaded or you are logged in on too many devices at once.

  • The Fix:

    1. Sign out of Yahoo on all devices (phones, tablets, computers).

    2. Clear your browser’s cache and cookies.

    3. Wait 15–30 minutes before logging back in.

    4. If it persists, use a different browser (e.g., switch from Chrome to Edge).

• Error 19

  • What it means: Yahoo has “locked” your account because it detected suspicious activity (like sending too many emails or clicking too fast, which looks like a bot).

  • The Fix: This is usually a security lock. You must wait for it to clear (often 12–24 hours). Changing your password sometimes forces a reset, but patience is the only guaranteed fix.

Also read : Cleo App Not Working

2. “Account Error” on iPhone or iPad

If you see a popup saying “Account Error: Yahoo” or “Cannot Get Mail” in the iOS Mail app, this is a synchronization failure between Apple and Yahoo, not necessarily a broken account.

• Fix A: Re-authenticate the Account

  1. Go to Settings > Mail > Accounts.

  2. Tap on your Yahoo account.

  3. Tap “Re-enter Password” or “Delete Account”.

  4. Important: When adding the account back, choose the Yahoo! logo (do not choose “Other”). This loads the modern secure login page that Apple Mail needs.

• Fix B: Generate an App Password (If using “Other” or Outlook)

  • If you manually set up your email (IMAP/POP) or use an older app, your normal password will not work. You need a specific “App Password.”

    • Log in to Yahoo Security settings on a computer.

    • Click “Generate and manage app passwords”.

    • Create a password for “iPhone Mail” and type that code into your phone instead of your real password.

3. Yahoo Mail App Crashing (Android)

If the app opens and immediately closes:

1. Open the Google Play Store.

2. Search for “Android System WebView” and tap Update.

3. Search for “Chrome” and tap Update.

4. Restart your phone.

   • Context: A common Android bug in the “WebView” component causes Yahoo Mail (and Gmail) to crash if it isn’t updated.

4. Account Locked / Forgotten Password

If you cannot sign in at all:

• Use the Sign-in Helper: Go to login.yahoo.com/forgot. You must have access to your recovery email or phone number.

• The “Paid Support” Trap: Be aware that Yahoo does not offer free phone support for free accounts. If you are stuck, the official path is “Yahoo Mail Plus” (approx. $5/month), which unlocks 24/7 phone support. Do not call random “Yahoo Support” numbers found on Google; they are often scams.