If you are stuck in a loop where Amazon keeps asking for age verification or rejecting your ID, it is usually due to a mismatch in your Payment Profile rather than the ID itself.
Here are the proven fixes for late 2025, ordered from the most common solution to the least.
1. The “Title” Glitch (Most Common Fix)
The automated system often fails if your bank card has a title (Mr, Mrs, Dr) but your Amazon account doesn’t, or vice-versa.
The Fix: Go to Your Account > Your Payments > Select your card > Edit.
Action: Change the “Name on Card” to your First and Last Name only. Remove any titles like “Mr”, “Mrs”, or “Miss”.
Retry: Try the purchase again. This simple mismatch causes about 80% of these errors.
2. The “Gift Card” Trap
You cannot use an Amazon Gift Card balance to purchase age-restricted items (like blades, alcohol, or 18+ games) in many regions.
The Cause: Gift cards are anonymous and cannot verify age. The system will loop you back to verification endlessly if a gift card is your default payment method.
The Fix: Deselect your gift card balance at checkout and pay 100% of the total using a Credit or Debit card.
3. Fix the “Verification Loop”
If the page simply reloads or spins when you try to upload ID:
Use Desktop Mode: If you are on a phone, the mobile site often crashes during image uploads. Switch to a PC/Laptop or turn on “Desktop Site” in your mobile browser settings.
Match Addresses Exactly: Ensure your Delivery Address matches your Billing Address exactly. If you are shipping an 18+ item to a different address (like a work address), the system often blocks it for security reasons.
4. If Uploading an ID Photo
If you are being asked to upload a photo of your Passport or License:
No Glare: The #1 reason for rejection is flash glare covering the text or photo. Turn off the flash and use natural light.
No Corners Cut: The photo must show all 4 corners of the ID. If you crop it too tight, the AI rejects it.
File Size: Keep the file under 5MB. If your phone takes huge 4K photos, take a screenshot of the photo (to lower the quality slightly) and upload that instead.
5. Prime Video Age Verification
If this is happening on Prime Video (e.g., trying to watch an 18+ movie):
This is often a PIN issue, not an ID issue.
Go to Prime Video Settings > Parental Controls.
Reset your Prime Video PIN. Even if you don’t think you have one, toggling this setting forces the account to refresh its age permissions.
Summary:
If nothing works, try using a Credit Card instead of a Debit Card. Credit cards often have harder age checks at the bank level, which Amazon trusts more readily, sometimes skipping the ID upload entirely.
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