The phone number 888-544-4877 (1-888-LIGHTSS) is primarily used to report power outages or downed wires. It is a toll-free number associated with FirstEnergy and its utility companies like Jersey Central Power & Light (JCP&L).
Customers are encouraged to call this number to report outages or downed power lines, and it has an automated system that assists in pinpointing problems and providing outage updates.
Official FirstEnergy guidance clarifies that:
They do not demand immediate payment over the phone or accept payment via prepaid cards or wire transfers.
They do not threaten immediate disconnection without prior written notice.
They do not call customers to demand sensitive personal or payment information.
If a suspicious call is received claiming to be from this number and demanding immediate payment, it is likely a scam.
To verify any account status, customers should always call the customer service number listed on the official utility website and not rely solely on caller-provided callback numbers. If a suspicious caller demands immediate payment or threatens disconnection, hang up immediately and report it to the utility and local authorities.
In summary, 1-888-544-4877 is a real utility number for outage reporting, but scammers sometimes spoof it for fraudulent use, so caution and verification are advised.
To verify the number on the official utility website, the best approach is to visit FirstEnergy’s official site or the site of the regional utility company (e.g., Jersey Central Power & Light) and check their “Contact Us” or “Report Outage” sections where official phone numbers are listed.
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