The phone number 866-613-3777 is the toll-free Customer Service Center contact for the Los Angeles County Department of Public Social Services (DPSS).
This number can be called Monday through Friday from 7:30 a.m. to 6:30 p.m. to get assistance with various social service programs including CalFresh (food benefits), CalWORKs (cash assistance for families), Medi-Cal (health coverage), General Relief, and other public assistance programs.
The DPSS Customer Service Center helps both new applicants and existing customers with applications, recertifications, inquiries, and benefit management related to these services in LA County.
What are DPSS hours and holiday closures
The Los Angeles County Department of Public Social Services (DPSS) Customer Service Center hours of operation are Monday through Friday from 7:30 a.m. to 5:30 p.m., excluding holidays.
DPSS offices observe closures on major holidays such as:
Christmas Day (December 25)
Martin Luther King Jr. Day (January 15, 2024)
Veterans Day (November 10-11)
Thanksgiving Day and the day after (November 23-24)
New Year’s Day (January 1)
Office closures are generally announced ahead of time, and offices reopen the day after the holiday. For example, offices closed on Christmas Day reopen on December 26.
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How to schedule a DPSS appointment outside regular hours
The Los Angeles County Department of Public Social Services (DPSS) does not typically offer appointments outside of regular business hours, which are Monday through Friday from 7:30 a.m. to 5:30 p.m. However, to schedule an appointment or get assistance outside regular hours, the following options may help:
Use the online services available at BenefitsCal.com to apply for assistance or manage cases anytime.
Contact the DPSS Customer Service Center at 866-613-3777 during their hours (7:30 a.m. to 6:30 p.m.) for phone assistance and inquire about any special scheduling accommodations.
In urgent situations, visiting a DPSS office in person during business hours can be more effective.
Some Medi-Cal transportation and related services might be scheduled through your managed care plan or directly with providers for appointments outside normal hours if necessary.
For rescheduling or special appointment needs, contacting the assigned county worker or local DPSS office directly is recommended.
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