800 477 4747 | Customer Service Number of DTE Energy

The phone number 800-477-4747 is the legitimate customer service number for DTE Energy. However, scammers often spoof this number to impersonate DTE and try to trick people into giving personal information or making payments. 

Warning

DTE warns customers that genuine DTE employees will never threaten immediate disconnection, demand unusual payment methods (like gift cards or Bitcoin), or visit homes to collect payments abruptly.

If contacted by someone claiming to be from DTE, customers should verify by asking for their account number and current amount due, and if suspicious, hang up and call DTE directly at 800-477-4747 to confirm.

Reporting suspicious calls to local authorities and DTE is recommended to avoid scams.

Here’s a breakdown of the two main companies associated with the number and the scam warnings:

1. DTE Energy

• This number is the official customer service line for DTE Energy, a utility company in Michigan.
• The company has issued warnings that scammers are “spoofing” this number (making it appear on caller ID) to trick customers.

• The scam:

  • Callers pretend to be from DTE, often threatening to disconnect power within a short period if immediate payment is not made, usually with a prepaid debit card, wire transfer, or cash app.

• How to spot the scam:

  • DTE will not demand immediate payment over the phone or threaten to disconnect service within a few hours. If you receive such a call, hang up and call the number back yourself to ensure you’re speaking with a legitimate representative.

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2. Sears Home Services

• The number 800-477-4747 is also widely listed as a customer service and scheduling number for Sears Home Services.
• While the number itself is legitimate, the company has a very poor reputation for customer service, and many customers have reported issues that feel like a scam.

• The complaints:

  • Customers frequently report:
    • Pre-paying for parts or service and then a technician is a no-show.
    • Being charged for “no-show” appointments.
    • Difficulty getting ahold of a real person on the phone.
    • Constant rescheduling or cancellation of appointments.
    • Being told a part is not covered by a warranty, even when it should be.

Conclusion

The number 800-477-4747 itself is not a scam. It is a legitimate contact number for both DTE Energy and Sears Home Services.

The scam lies in how the number is used. Scammers use technology to make it appear as if they are calling from this number to deceive people. Additionally, while not technically a scam, the poor service from Sears Home Services has led many to describe their experiences as being “scammed” out of money.

If you receive a call from this number, be cautious. Never provide personal or financial information to a caller who demands it. If you’re concerned about a bill, hang up and call the company back using the number on your official statement or on their official website.