The phone number 1300 287 539 is the contact number for the Australian Taxation Office (ATO)’s online services support, for inquiries related to myGovID, Relationship Authorisation Manager (RAM), and other digital ID matters.
When you call, you will be guided through a menu to select the correct option for your specific needs, such as reporting a myID breach or completing a proof of identity check for business linking.
Details about the number’s use:
For myGovID support, select option 2.
For myID enquiries, select option 2, then option 1.
For compromised myID enquiries, select option 2, then option 2.
For RAM enquiries, select option 3, then option 1.
Operating hours are Monday to Friday, 8:00 am to 6:00 pm Australian local time.
If overseas, the equivalent contact is +61 2 6216 1111 to be transferred accordingly.
This phone number is linked with Australian Government digital identity services and tax office services related to identities and authorisation management.
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Step-by-step phone menu navigation
To reach the myID support line by phone, follow these step-by-step menu navigation instructions when calling the number 1300 287 539:
Dial 1300 287 539.
At the first menu prompt, select option 2 (for myGovID/myID enquiries).
At the next menu prompt, select option 1 to connect to myID enquiries support.
If you are calling about a compromised myID, after selecting option 2 at the first menu, select option 2 at the second menu instead.
The support line is available Monday to Friday, 8:00 am to 6:00 pm Australian local time. For callers with speech or hearing difficulties, alternative contact methods are available.
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