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Call Center Executer

Abstract

Call Center Executer is an increasingly important skill as the use of call centers becomes a popular method of centralizing information services, streamlining order taking and providing valuable customer support. The skills required to successfully set-up and manage a call center encompass everything from staff recruitment and personnel management, to technical understanding of the options available, and the all-important customer relationship management. From small customer service departments to large call centers, the importance of developing successful Call Center Executer is vital for building a valued relationship with customers to support long-term business growth.

This system (Call Center Executer) is useful to the organization, it maintains the information about the employees and it also contains the necessary information of the customer and their phone Numbers, their services also. It also maintains the employee roaster details.

This system will track the employee's login details. And also maintains the data the employee attend the call and his behavior with customer and the speech will be recorded into file. Sometimes customer request for service to the organization. This data also maintains the system

PROPOSED SYSTEM:

The development of this new system contains the following activities, which try to automate the entire process keeping in the view of database integration approach.

•  User Friendliness is provided in the application with various controls provided by system Rich User Interface.

•  The system makes the overall project management much easier and flexible.

•  It can be accessed over the Intranet.

•  The user information can be stored in centralized database which can be maintained by the system.

This can give the good security for user information because data is not in client machine.

Modules:

•  Administrator

•  Call Center Employees

•  Customers

•  Services

•  Employee Rosters

•  Reports

Authentication

Hardware Requirements :

  • PC with 2 GB hard-disk and 256 MB RAM

Software Requirements :

  • WINDOWS OS (XP / 2000 / 200 Server / 2003 Server)
  • Visual Studio .Net 2008 Enterprise Edition
  • Internet Information Server 5.0 (IIS)
  • Visual Studio .Net Framework (Minimal for Deployment) version 3.5
  • SQL Server 2005 Enterprise Edition

 

 

 

 

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